Privacy Policy

1. Who we are

• Company name: PWS Digital Limited
• Trading name: ProWebSmith
• Email: contact@prowebsmith.com

For the purposes of UK data protection law, PWS Digital Limited is the data controller for personal data collected through this website and our general business communications.

2. What personal data we may collect

Depending on how you interact with us, we may collect and process the following types of personal data:

a) Enquiries and communications

• Name
• Email address
• Any information you choose to provide in messages or enquiries

b) Client, project, and billing information

• Contact details
• Company or business details
• Billing and invoicing information
• Project-related content or materials provided to us

c) Technical and usage information

• IP address
• Browser and device information
• Pages visited and interactions with the website

We only collect personal data that is relevant and necessary for legitimate business purposes.

3. How we collect your data

We collect personal data when you:

• Submit an enquiry or contact form on our website
• Contact us by email or other communication methods
• Engage us to provide digital or web-related services
• Use or browse our website (through cookies and similar technologies)

4. How and why we use your data

We use personal data for purposes including:

• Responding to enquiries and communications
• Providing and managing our services
• Preparing quotes, contracts, and invoices
• Administering projects and client relationships
• Improving our website, services, and business operations
• Complying with legal, accounting, or regulatory obligations

We do not use personal data in ways that are incompatible with these purposes.

5. Lawful basis for processing

We process personal data under one or more of the following lawful bases:

• Consent – where you choose to contact us or submit information
• Contractual necessity – where data is required to provide services or fulfil an agreement
• Legitimate interests – where processing is necessary for the operation and improvement of our business and does not override your rights

6. Client project data and third-party sharing

When providing services, we may process personal data, content, or materials on behalf of a client.

In such cases:

• The client remains the data controller
• PWS Digital Limited acts as a data processor
• We process such data solely to provide the agreed services and in accordance with the client's instructions

Where a client requests that their website, content, or project materials be shared with third parties (such as developers, hosting providers, designers, or other service providers), we will do so only on the client's instruction and only to the extent necessary to deliver the services.

7. How we store and protect personal data

We take appropriate technical and organisational measures to protect personal data, which may include:

• Secure email and communication systems
• Secure hosting and cloud services
• Password-protected systems and restricted access
• Reasonable safeguards to prevent unauthorised access, loss, or misuse

While no system can be guaranteed to be completely secure, we take data protection seriously and act responsibly.

8. Data sharing

We do not sell, rent, or trade personal data.

We may share personal data with trusted third parties where necessary for legitimate business purposes, including:

• Website hosting and infrastructure providers
• Email and communication service providers
• Analytics providers (such as Google Analytics)
• Professional advisers (such as accountants or legal advisers), where required

All such third parties are expected to handle personal data securely and in accordance with applicable data protection laws.

9. Data retention

We retain personal data only for as long as reasonably necessary:

• Enquiry data is retained for the duration of the enquiry and follow-up period
• Client and billing data is retained in line with legal and accounting requirements
• Project data is retained as required to deliver services or as agreed with the client

You may request deletion of your personal data at any time, subject to legal obligations.

10. Your rights

Under UK data protection law, you have the right to:

• Request access to your personal data
• Request correction of inaccurate or incomplete data
• Request deletion of your data
• Object to or restrict certain processing
• Request data portability
• Lodge a complaint with the Information Commissioner's Office (ICO)

Requests can be made using the contact details below.

11. Cookies and analytics

Our website uses cookies and similar technologies to help us understand how visitors use the site and to improve performance and user experience.

We may use analytics tools, such as Google Analytics, to collect anonymised or aggregated information.

You can control cookies through your browser settings and via our cookie banner.

Further details are available in our Cookie Policy.

12. ICO registration

PWS Digital Limited is registered with the Information Commissioner's Office (ICO).

Our registration number will be added once confirmed.

13. Contact us

If you have any questions about this Privacy Policy or how we handle personal data, please contact: contact@prowebsmith.com